Self Help
Having trouble? Use our self-help articles below to find answers to your technology questions and issues. If you cannot find your answer, or if you have any suggestions for content to add, feel free to email us at support@eiu.edu.
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Desktop Use
General Desktop Computing
- "The Trust Relationship with the Domain has failed and I can't Login", What Should I Do?
- If I don't have my own computer, are labs available?
- How to set a default printer
- What Antivirus is used on campus?
- How do I update and scan with Sophos Endpoint Security?
- How do I take a screenshot on my computer?
- I have a hard drive problem or any other hardware problems with my EIU-owned computer, who can I call?
- How do I access a server share from my computer?
- What is Sophos Application Control?
- How do I add or remove trusted locations in Office?
- How do I clear my web browser's cache?
- What is the life cycle of supported operatiing systems and office for EIU computers?
- What computer specification recommendations do you have for students?
- What computer operating systems are supported on the network?
- I have a hard drive problem or any other hardware problems with my personal computer, who can I call?
- Is there any free software you recommend?
- Why might I receive the message 'login method error'?