Self Help
Having trouble? Use our self-help articles below to find answers to your technology questions and issues. If you cannot find your answer, or if you have any suggestions for content to add, feel free to email us at support@eiu.edu.
Account, Identity& Security
Includes: E-Number, General Account Questions, NetID, Panther Card, Passwords, Web Publishing
Collaboration and Communication
Includes: Web Publishing, Calendars, Email, Microsoft Teams, Email Verification, Office365 ProPlus, Onedrive, Collaborate Ultra, AlertEIU, Zoom
Desktop Use
Includes: Auto-Updates, General Desktop Computing, Remote Desktop Access
EIU Services
Includes: Banner INB, OnBase, Online Learning, PAWS, VMware View (VDI)
Forms
Includes: Forms to request access to various technology services
Software Downloads
Includes: Software for Faculty, Staff, and Students
Security, Network & Internet
Includes: EIU WiFi, Fortinac, VPN
Telecommunications
Includes: Administrative Phone Services, Student Phone Services, Email Collaboration and Communications
Requesting Assistance
Includes: Tech Support Request Website, Tech Support Resources, Technology Guides
Policies
Includes: Includes: Policies, Regulations, and Guidelines