What is the life cycle of supported operatiing systems and office for EIU computers?

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EIU will support Windows and OS X operating systems and versions of Microsoft Office on EIU computers that are currently receiving security updates from Microsoft and Apple respectively.

The following information explains when new versions will be supported, when old versions will fall out of support, and the approach to managing these expectations. The images are presented as examples of the availability timeline.

Windows

Windows life cycle example

Availability		End of Life
1 week after release, available to IT Pros 2 months after release, optional available to Employees 6 months after release, default install option for employees 9 months after update released, approved for install (assuming infrastructure in place) Upgraded before Microsoft stops providing security updates		12 months before a version of Windows reaches the end of extended support and stops receiving updates from Microsoft, we will inventory all existing instances of this version of Windows. Once the list is compiled, technicians will investigate each computer to assess if it can be upgraded or replaced with a newer version of the OS or note why it cannot be upgraded. This process will be repeated at the -6 month, -3 month, and -1 month mark.

Mac OS X

OS X life cycle example

Availability		End of Life
1 week after release, available to IT Pros 2 months after release, default install option for employees Upgraded before Apple stops providing security updates		Apple supports the latest release and two versions before it. 12 months before a version of OS X reaches the end of extended support and stops receiving updates from Apple, we will inventory these instances. Once the list is compiled, technicians will investigate each computer to assess if it can be upgraded or replaced with a newer version of the OS or note why it cannot be upgraded. This process will be repeated at the -6 month, -3 month, and -1 month mark.

Availability

End of Life

1 week after release, available to IT Pros
2 months after release, default install option for employees
Upgraded before Apple stops providing security updates

Apple supports the latest release and two versions before it.

12 months before a version of OS X reaches the end of extended support and stops receiving updates from Apple, we will inventory these instances. Once the list is compiled, technicians will investigate each computer to assess if it can be upgraded or replaced with a newer version of the OS or note why it cannot be upgraded. This process will be repeated at the -6 month, -3 month, and -1 month mark.

Microsoft Office

office life cycle example

Availability		End of Life
1 week after release, available to IT Pros 2 months after release, optional available to Employees 6 months after release, default install option for employees 1 year after release, pushed to all computers		12 months before a version of Office reaches the end of extended support and stops receiving updates from Microsoft, we will inventory all existing instances of this version of Office. Once the list is compiled, technicians will investigate each computer to assess if it can be upgraded or note why it cannot be upgraded since it has bypassed our default upgrade process. This inventory process will be repeated at the -6 month, -3 month, and -1 month mark.

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What is the life cycle of supported operatiing systems and office for EIU computers?

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