EIU Office of the Registrar

Hold Type

Office that Placed Hold

How to Remove the Hold

A1

ADMISSIONS

You must submit your final official transcript(s), showing all the grades you have earned from the high schools, colleges, and universities you have attended. To do so, contact the counselor or records office at each school and ask them to send an official transcript to admissions@eiu.edu on your behalf. To be considered official, transcripts must be sent directly by the school. Transcripts can also be sent by the school in a sealed envelope to: Office of Admissions, 600 Lincoln Ave., Charleston IL 61920. If you have any questions about transcripts, please contact Admissions at admissions@eiu.edu or 217-581-2223, and have your student ID ready. If you do not know your E#, please click here. 

A3

STUDENT SUCCESS CENTER

The Student Success Center has placed a hold on your account preventing you from registering for classes. To resolve this issue, please contact the Student Success Center at success@eiu.edu or 217-581-6696, and have your student ID ready. If you do not know your E#, please click here. 

B1

STUDENT ACCOUNTS

You have unpaid tuition or fees on your account preventing you from registering for classes. For payment information, visit https://www.eiu.edu/busofc/bursar_payment.php. If you have any questions about your payment, please contact Student Accounts at 217-581-3715, and have your student ID ready. If you do not know your E#, please click here. 

GT

GATEWAY 

The Academic Advising office has placed a Gateway hold on your account preventing you from registering for classes. To resolve this issue, please contact the Academic Advising office at advising@eiu.edu, or 217-581-2313. If you do not know your E#, please click here. 

H2

HOUSING

Your Housing application fee needs to be paid before you can register for classes. For payment information, visit https://www.eiu.edu/housing/payment.php. If you have any questions about your payment, please contact Housing & Dining Services at housing@eiu.edu or 217-581-5111, and have your student ID ready. If you do not know your E#, please click here. 

H4

HEALTH EDUCATION RESOURCE CENTER

You must complete required Health & Wellness training modules online. For login instructions, visit https://www.eiu.edu/herc/logininstructions.php. If you have any questions, please contact the Health Education Resource Center at herc@eiu.edu or 217-581-7786, and have your student ID ready. If you do not know your E#, please click here. 

H6

HEALTH SERVICE

You must submit immunization records showing you have received legally required vaccines. Visit https://www.eiu.edu/health/immunizations.php for detailed instructions. If you have any questions, please contact the Medical Clinic at health@eiu.edu or 217-581-3013, and have your student ID ready. If you do not know your E#, please click here. 

J6

OFFICE OF STUDENT ACCOUNTABILITY & SUPPORT

The Office of Student Accountability & Support has placed a hold on your account preventing you from registering for classes. To resolve this issue, please contact the Office of Student Accountability & Support at 217-581-3827, and have your student ID ready. If you do not know your E#, please click here. 

JS

OFFICE OF STUDENT ACCOUNTABILITY & SUPPORT

The Office of Student Accountability & Support has placed a hold on your account preventing you from registering for classes. To resolve this issue, please contact the Office of Student Accountability & Support at 217-581-3827, and have your student ID ready. If you do not know your E#, please click here. 

N1

NDSL

You have a payment that is past due for your Federal Perkins Loan: https://www.eiu.edu/finaid/loan.php#federal%20loans. For payment information, visit https://www.eiu.edu/busofc/bursar_payment.php. If you have any questions about your payment, please contact Student Accounts at 217-581-3715, and have your student ID ready. If you do not know your E#, please click here. 

N6

NDSL (EXIT)

You are required to complete exit counseling for your Federal Perkins Loan: https://www.eiu.edu/finaid/loan.php#federal%20loans. EIU's Student Accounts office will provide you with a detailed explanation of your loan repayment options and answer any questions you have. Please contact Student Accounts at 217-581-3715 to schedule an appointment, and have your student ID ready. If you do not know your E#, please click here. 

ST

STEP PROGRAM FEE

You have unpaid fees for the STEP Program. For payment information, visit https://www.eiu.edu/step/faq.php. If you have any questions, contact the STEP Program at step@eiu.edu or 217-581-6361, and have your student ID ready. If you do not know your E#, please click here.