Sent: 2023-02-03
From: EIU
To: Various Recipients

Subject: Voicemail Delay

There are campus wide voicemail issues; callers are experiencing a significant delay before receiving voicemail. This is also affecting users when checking voicemail messages. When checking voicemail, continue to stay on the line thru the 5 to 10 second delay until the voicemail platform answers.

The vendor is aware of the issue.

Thanks

Becky Shew | Tier 1, Telecom & Records Retention Supervisor
rmshew@eiu.edu | 217.581.4357