Should there be a technology failure during your class, and your class is scheduled during normal business hours, an Instructional Support & Training Specialist (ISTS) will prioritize assisting you as quickly as possible. Contact the ISTS staff by emailing
fdic_help@eiu.edu to create an immediate ticket that will be distributed to all ISTS’s. You may also choose to try to contact your assigned ISTS directly for assistance, but know that if they are unavailable, another FDIC staff member might respond to offer the promptest service possible.
FDIC Staff Listing WebpageAn additional resource is the Information Technology Service (ITS) department; their Help Desk can be reached at (217)-581-HELP or live chat (
https://www.eiu.edu/panthertech/). They can often provide immediate assistance if network, authentication, or program access are the concern.