Student Life

What is the program’s mission statement or statement of purpose? Why does the program exist?

SLO MISSION STATEMENT

Through its programs and services the Eastern Illinois University, Student Life Office provides a variety of co-curricular experiences that enrich the social, cultural, educational and personal development of students; promotes student leadership, civic responsibility, and respect for diversity; empowers and engages students to reach their full potential in a welcoming and supportive environment.

How does the program mission align with the university mission?

The Student Life Office seeks to compliment the university and academic mission of the university through collaborative relationships, programs and services that enhance student development, involvement and success provided by co-curricular experiences and activities outside the classroom through the following Student Life Core Values:

• Collaboration – create     partnerships that build a sense of community
• Involvement – engaging in experiences that compliment the classroom
• Student-centeredness - focused on meeting needs and expectations
• Diversity/Inclusiveness – value,   accept and embrace diversity
• Empowerment – value stakeholders, autonomy and decision-making
• Social Responsibility – accountability for actions and behaviors
• Civic and Community Engagement – service and contributions to others
• Innovative – promoting positive programming through change

Whom does the program serve?

The SLO provides a variety of co-curricular support services, activities and programs designed for undergraduate, graduates, faculty/staff, in all aspects of campus life while, welcoming the contributions of alumni and members of the surrounding area communities.

The Student Life Office maintains primary responsibility for the overall development, direction and administration of a diverse range of co-curricular services and programs within the Office of Student Programs. The (6) areas of primary responsibility are: 1.) EIU Student Government; 2.) University Board, campus entertainment, 3.) Multicultural Programming - Black Student Union, Latin American Student Organization, Diversity in Action Council, and L.E.A.D. (Learning by Example to Accept Diversity); 3.) Major University events - Major Concerts, Welcome Back Week, First Night, Homecoming Week, Family Weekend, and Spring Fling; 4.) Registered Student Organizations Services; 5.) Leadership Development and Support Services; and 6). The EIU Parent’s Club.

 In addition the SLO places a high priority in the delivery of quality activities, advisement and administrative support within the university setting that 1.) enhances student learning and development and 2.) enhances educational, cultural and social enrichment.

What are the services provided? How do these services align with the university mission and program mission?

University Board (UB) – University Board is a student entertainment board comprised of (8) programmatic/technical sub-committees. Annually UB sponsors an estimated 50 diverse programs/events ranging from open mic nights, late night events, lectures, movies, comedy show, and campus-wide traditional events, including Homecoming, Family Weekend, and Spring Fling. EIU students gain hands-on experience in contract negotiations, marketing, budgeting, team-building, event planning, and more.

 Registered Student Organizations (RSO’s) – The Student Life Office values the contributions and participation in clubs and organization and recognizes that the 200+ RSO’s play an essential role in student involvement, engagement and retention at EIU.  The SLO annually maintains registration of RSO’s; assesses and meets the needs of RSO’s, advisors and their leaders through on-line workshops and training; provide on-line orientation in order to educate RSO’s on university policies/procedures to maintain active status; aid in the recruit, training and retention of RSO advisors for registered student organizations.

 EIU Student Government – represents the interests, voice and vote of the EIU student body in university matters. Student Government is comprised of elected students representing the 3-Branches of government – Executive Branch, Legislative Branch and Judicial Branch

 EIU Parent’s Club - Formed in the fall of 1974, the EIU Parents Club acts as a sounding board for policy matters and concerns of Eastern Parents, and serves to assist both parents and students at Eastern Illinois University. Our constitution outlines our purpose as providing:

Multi-cultural Programming -

Describe the program’s origins (e.g. year established, purpose, expectations).

University Board - is “students programming for students”. UB the campus entertainment board is comprised of (1) Chairperson, (1) V. Chairperson and (10) Sub-committees Coordinators. The UB Sub-committees are: Comedy, Concerts, Cultural Arts, Homecoming, Ideas/Issues, Mainstage, Marketing, Movies, Productions, and Special Events. The goal of University Board at EIU is to provide a series of quality and diverse entertainment at an affordable cost.

The Black Student Union - founded in 1967, was established as a direct result of increasing minority enrollment; develop a spirit of unity, and consciousness on Eastern's campus. Black Student Union strives to promote multicultural awareness. The purpose of BSU is to govern matters pertaining to the student life at Eastern Illinois University, promote the spirit of unity, and to maintain high social and educational standards while establishing partnerships with other organizations here at Eastern Illinois University

LASO – the Latin American Student Organization was founded in 1997 at EIU LASO serves as a social base for Latino students on EIU's campus. Members work to (1.) increase the campus participation of Latino students, (2.) increase opportunities for Latino representation and influence, and (3.) promote cultural awareness. The purpose of LASO varies from one member to another. For Latino students it serves as an academic and social environment.

How has the unit changed or adapted over time?

If needed, provide supplemental comments to help the reader understand the program’s history and relevance to university mission.

Provide data, if available, on the numbers of students, faculty, staff, or others served by the program during the past four years. If no data are available, please estimate the numbers served annually.

The Student Life Office offers a wide range of campus involvement through its programmatic  activities and services that enhance the student life experience outside the classroom.  Highlights of the SLO include as follows:

1. 200+ Registered Student Organizations (RSO) with a minimum of 2,000 EIU student members.
2. University Board – bi-annually UB sponsors an estimated (50) programmatic events for the EIU/Charleston communities that are social, cultural, academic in nature. Annually estimated total participation and attendance at UB events is 6,000+
3. Multicultural Programming – annually BSU and LASO sponsors an estimated (30) multicultural programs/events that promotes and celebrates diversity. Annually estimated total participation and attendance at BSU/LASO events is 2,500+
4. EIU Student Government – annually the EIU Student Government sponsors an estimated (20) programmatic events/projects for the EIU community. Annually estimated total participation and attendance at SG events is 1,000+

Does the program offer any co-curricular opportunities for students (e.g., internships, RSO support, service-learning activities)? Please describe.

Yes, the SLO provides a wide range of co-curricular experiences that play an integral role in enriching the overall academic experience, job skill development and success of EIU students within the classroom. Annually the SLO strives to provide meaningful co-curricular experiences, opportunities and partnerships that extend beyond the classroom setting while enhancing the academic knowledge, learning and experiences of EIU students.

* UB Coordinator Positions - (15)  Paid Student Coordinator positions are available to EIU students and provides them with the relevant job skills and experiences outside the classroom. Student Coordinators gain hands-on-training and experience with event planning, contract negotiations, budgeting process, public relations, as it relates to UB programs and events.

 * UB Marketing/Graphic Designer Positions - (3) Paid Student Coordinator positions are available to EIU Graphic Design major students and provides them with the opportunity to for hands-on-training and experience with graphic design skills and experience as it relates to the marketing of UB programs and events

* SLO Marketing Interns - annually the SLO hires up to (2) student volunteers as SLO Marketing Interns.  The SLO Marketing Interns are primarily responsible for providing assistance to the SLO in the development, expansion and implementation of the SLO marketing and public relations campaigns.

 * UB Major Concert Student Positions – annually UB Concerts sponsors on average (2) major concert events and relies significantly on student staff/personnel. UB Concerts provides EIU students with an estimated (50-100) student staffing opportunities that provide hands-on training and experiences through internships, paid and volunteer student s positions in the primary areas of – concert management, security, hospitality, stage crew, and ushers.

* FSC Concerts Hospitality Management Interns – The SLO provides first-hand experience for the department of Family & Consumers Sciences Hospitality Management majors with an emphasis on the behind the scenes catering for Majors Concerts events; students experience and are exposed to several aspects of concert catering/hospitality management for major entertainers/artists that include - food prep, event planning, and customer service.

Does the program contribute to the delivery of academic programs (e.g., providing professional expertise, serving as adjunct faculty)? Please describe.

Yes, SLO programs and events contribute significantly to enhancing integrative learning in and outside the classroom. The Examples of this would be (3) programmatic Lecture Series events  - The  "Last Lecture Series",  iLEAD Leadership workshops, and the "The Art of Peace" Self-Improvement series sponsored by  the SLO. The lecture series were comprised of  (15) 45-minute lectures featuring EIU Faculty as guest lecturers.

The UB “Last Lecture” Series was modeled largely on the nationally recognized "Last Lecture" speech by Dr. Randy Pausch at Carnegie Mellon University. Since Dr. Pausch's presentation, the "last lecture" concept has been offered on college campuses throughout the U.S. including EIU. Previous EIU Guest Lecturers have included:

• John McInerney/Professor Kinesiology & Sports Sciences – “Say Your Lines”
• Dr. Lisa Taylor/Professor Family & Consumer Sciences – “How Will They Hear, When Will They Learn, How Will They Know?”
• Dr. Dave Arseneau/Professor Business – “Success Profits”
• Dr. Charles Eberly/Professor Counseling & Student Development - “Ride the Ferry Boat on the Top Deck”
• Dr. Janice Collins/Professor Journalism – “Creating Your Own Leadership Legacy”

The iLead …Do You? Leadership Workshop Series is a Student Leadership Support Services initiative designed to provide Registered Student Organization advisors, officers and members with leadership training workshops outside the classroom. There (2) series of iLead… Do You? Leadership Workshops that are offered which included (8) topics/presenters which included -               

• Planning Effective Meetings, presented by Michelle Hopper
• Recruitment and Retention, presented by Mona Davenport, Ph.D
• Fundraising and Budgeting, presented by Allison Mormino
• Event Planning 101, presented by Chandra Golden
• PR and Marketing, presented by Rachel Fisher
• Group Dynamics and Team Building, presented by Ceci Brinker
• Leadership Styles and Conflict, presented by Mindy Gayheart
• Officer Transition, presented by Jody Stone

 UB “Self-Improvement” Lecture Series:

UB Lectures Committee sponsored “The Art of Peace” Series - a “self-improvement” lecture series that promoted self-improvement and empowerment featuring (1) EIU Professor - Dr. Jay Shinde as follows:

                                - The Art of Finding Peace Series - “What is Spiritual Pluralism?”

                              - The Art of Finding Peace Series - “Mystery of Miracles”

                              - The Art of Finding Peace Series - “Mindful Meditation”

If needed, provide supplemental comments to help the reader understand the internal demand for the program. Note any clarifications or special circumstances (e.g., curriculum changes made by another program) that should be considered when reviewing the above data.

Is the program accredited or approved by a recognized external agency or otherwise certified to meet established professional standards? Provide an executive summary of and link to the program’s most recent accreditation or certification report, if available.

Is the program required to meet any regulatory or legal requirements? Is the program subject to any special auditing requirements?

What are the most important outreach or public service activities supported by the program?

 EIU Family Weekend events – provide a wide and diverse range of events to meet the needs of EIU students, families, faculty, staff, alumni and the surrounding communities, while promoting family-friendly activities and events.

EIU Homecoming Week events – provide a wide and diverse range of events to meet the needs of EIU students, faculty, staff, alumni and the surrounding communities, while promoting school pride.

Registered Events & Programs

Annually 200+ Registered Student Organizations sponsor a wide-range of community-related events and activities within the Charleston community that include fundraising, cultural and social/service programs. i.e. Relay for Life, Panther Service Day, etc..

EIU FAMILY WEEKEND EVENTS

Like so many colleges and universities EIU recognizes that parents and families are a VERY important part of the campus and community experience. Annually, EIU Family Weekend is one of EIU’s most exciting fall weekend’s. EIU takes great pride in its student body and looks forward to hosting the families of EIU students this weekend for a university-wide celebration.

The university annually sponsors over (20) “family-friendly” events ranging from in the classroom experiences, campus tours and recreation, live entertainment, athletic events, service opportunities and more all designed with EIU students and their families in mind! Some of the more popular “family-friendly” events sponsored by the SLO include – Hypnotist/Mentalist, BINGO-mania, Outdoor Movie, PC Continental Breakfast and FW Concert event.

EIU HOMECOMING WEEK EVENTS

Annually, EIU Homecoming Week provides the campus and community with a week-long showcase of EIU pride featuring a wide array of spirited events and activities. Members of the Charleston community regularly participate in events that include - HC Spirit Tshirt Sales, “Paint the Town Blue!”, HC Family Fun Night, HC Rotary Pancake Breakfast, HC 2.5k Race/Walk, HC Parade, HC Billy’s Backyard Tailgate and HC Football Game.

How do the local community and the region benefit from the program?

 Through sponsorship of annual traditions such as EIU Family Weekend and EIU Homecoming Week, the SLO provides a wide array of family-friendly programs and events at an affordable cost to the surrounding communities.

If needed, provide supplemental comments or data sources to help the reader understand the external demand for the program.

What are the two or three more important measureable outcomes tracked to assess program quality? Does the program conduct an outcomes assessment, and if so, what has been the impact?

 Beginning Spring 2014, will begin expanding assessment practices within SLO to maximize efficiency and effectiveness of SLO services and programs. i.e. program evaluations, peer institution visits. Currently researching the development of standard SLO departmental assessment tools for future compilation of departmental data for the purpose of - 1.) assessing student satisfaction; 2.) providing strategic direction in programmatic areas, 3.) enhance departmental decisions and planning and 4.) to justify budget decisions

What are the two or three most effective best practices that the program has implemented? What benefits have been gained from implementing these best practices?

EIU HOMECOMING STEERING COMMITTEE

In partnership with EIU Student Life, Student Community Services, Athletics, Alumni Services, Housing & Dining, Minority Affairs, University Police, Charleston Tourism, EIU Faculty Senate, EIU Staff Senate, ITS and in an coordinated effort to increase school unity, pride and spirit within the EIU and Charleston communities a EIU HC Steering Committee was created.

Members of a 15-member campus/community planning committee are appointed by the SLO to oversee the coordination and execution of annual EIU Homecoming Week festivities. Annually the steering committee has overseen the sponsorship of an estimated (20) campus/community –wide HC events that have fostered school spirit among faculty, staff, students and alumni, promote campus unity and enhance campus/community relations.

Because of the efforts of the HC Steering Committee a significant increase in school pride, funding and sponsorships has been evident which include - $20,000 in annual pre-sales of HC Spirit T-shirt, increased participation by EIU faculty/staff in HC events such as F/S Blue-B-Que! Appreciation Luncheon, “Deck the Halls” Office Decorating Contest, HC Faculty King & Queen selection process; increase in funding support by EIU depts./administrators, Faculty Senate, Staff Senate; increase community support by local Business sponsors/donors through participation in “Paint the Town Blue!”; increased community participation in such events as HC “Family Fun Night”, HC Parade, Billy’s Backyard Tailgate.

EIU SCHOOL SPIRIT-THEMED SERIES– United in BLUE!, BLUE Madness!, Blue REIGN, and BLU-OUT!

In collaboration with EIU Athletics, Alumni Services, MLK Jr. Union, Student Government and in an effort to increase school pride and spirit within the EIU community, a series of (4) school spirit nights are sponsored throughout the year – United in BLUE!, BLUE Madness, Blue REIGN, and BLU-OUT! The School Spirit nights were designed to create an atmosphere of EIU pride, spirit within the EIU community and increased attendance at EIU Athletic events. Annually, the events feature food, games and prizes, giveaways at EIU athletic events.

 EIU STUDENT ACTION TEAM – STATE LOBBY DAYS

Bi-annually, members of the EIU Student Government representing the EIU Student Body sponsored “Lobby Days” in the State of Illinois Capital - Springfield, Illinois.

The EIU Student Action Team is a (20) member student-run state lobbying team. The mission of the Eastern Illinois University Student Action Team is to represent the expressed interests of Eastern Illinois University students and present those interests to state lawmakers. The Student Action Team works closely with state and local lawmakers in the State of Illinois to improve the quality of education and financial support for Eastern Illinois University students.

Members of the Student Action Team (SAT) gain hands-on political experiencing lobbying in the State of Illinois Capital - Springfield, Illinois on behalf of the EIU student body. This is a tremendous opportunity for EIU students to network and lobby with government officials on behalf of EIU students.

“CAUGHT IN THE CROSSFIRE” - STUDENT DEBATE SERIES

The UB Issues/Ideas Committee (formerly UB Lectures) has launched a “new” and “cost effective” series of campus debates – “Caught in the Crossfire” Student Debate Series.

This student-led monthly series features a head-to-head team debate between members of the EIU student community in a public forum. The “Caught in the Crossfire” Student Debate Series will provide EIU students with an opportunity to express their views, address their concerns, challenge their critical thinking skills, and while defending their ideas and values in a lively, cross-examination-style that is both educational and entertaining for all involved.

The student debate series is an important educational too outside the classroom, that will spark constructive and meaningful campus dialogue among students on relevant topics which include - race, gender, privilege, sexual violence, sexual orientation, government, education, religion, economy, healthcare and more.

What external recognitions (e.g., awards, accommodations, professional certifications, references in trade publications) have the program and its staff received in the past three years?

NACA National Board of Directors – General Member

Currently, the Director of Student Life, is serving a 1-year appointment as a member of the National Association Campus Activities (NACA) Board of Directors. The Board of Directors is the highest authority of the NACA Association and have ultimate responsibility for all association affairs on a regional and national level.Members of the Board are responsible for the overall strategic direction, effectiveness and financial stability of the NACA Association

Is the program active with any regional, national, or international professional organizations?

Yes,

NACA – National Association of Campus Activities

The National Association for Campus Activities (NACA) is a recognized leader in higher education for providing members with innovative practices and access to programs that support campus engagement. NACA now has more than 950 college and university members and over 550 associate members who represent artists, lecturers and performers

The National Association for Campus Activities is one of the recognized leader’s in higher education for providing members with innovative practices and access to programs that support campus engagement and increases the buying power of campus programming/entertainment dollars. NACA offers a wide variety of events, educational institutes, publications and networking opportunities for colleges and universities across the country. SLO staff and students regularly participate in the NACA Mid-America Regional Conference and NACA National Conventions.

ACU-I – Association of Colleges & Universities - International

The Association of College Unions International (ACUI) is a nonprofit educational organization that brings together college union and student activities professionals from hundreds of schools in seven countries. Its members work on urban and rural campuses, in two-year and four-year institutions, and at large and small schools.

NASPA – National Association of Student Personnel Administrators

NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. NASPA provides high-quality professional development, advocacy, and research for 13,000 members in all 50 states, 25 countries, and 8 U.S. territories.

Note any presentations, publications, or offices held in the last three years.

NACA 2010 NATIONAL CONVENTION – Feb. 10-13 Boston, Massachusetts

MENTORING It’s Your RESPONSIBILITY! - Educational Session Presenter

The educational session focused on the role and responsibility of Student Affairs practitioners in the use of their mentoring talents to provide guidance, support and encouragement to the student leaders, graduate assistants, and staff members whom they advise and supervise at their institutions. The interactive session explored the following topics:

• Defining mentoring
• How mentor/mentee relationships are formed
• Mentoring roles and expectations
• Expectations & Challenges
• Tips for successful mentoring
• Benefits of mentoring

2013-2014 NACA National Board of Directors – General Member

Currently, the Director of Student Life, is serving a 1-year appointment as a member of the National Association Campus Activities (NACA) Board of Directors. The Board of Directors is the highest authority of the NACA Association and have ultimate responsibility for all association affairs on a regional and national level. Members of the Board are responsible for the overall strategic direction, effectiveness and financial stability of the NACA Association

If needed, provide supplemental comments or data sources to help the reader understand the quality of program outcomes.

Note any special benefits (e.g., personnel support, equipment, permanent improvements) that the program has received in the past three years from its grants and other sponsored programs.

How does the program benefit from donor gifts (e.g., scholarships, endowed chairs)? Does donor support provide a significant percentage of the program’s overall funding?

List two or three key relationships that the program maintains with external constituencies (e.g., community colleges, other universities, government bodies). How do these relationships advance the university mission or otherwise benefit the university?

 EIU Parent’s Club Co-sponsorships – The EIU Parent’s Cub annually provides financial support estimated at $4,000 and sponsorship of various Student Life Office services and programs that include – Welcome Back Week events, SLO Graduate Assistant Partial Meal Plan funding

EIU Parent’s Club Scholarships – The EIU Parents Club Scholarship is one of the largest scholarship programs administered through the Eastern Illinois University Foundation. EIU Parents Club is especially proud to have awarded over $300,000 to help students in need complete their education at Eastern. The purpose of the PC Scholarships is to enable students, needing financial assistance to continue their studies at the University. Selection of the PC Scholarship recipients is made by the EIU Parents Club Scholarship Committee and is based on financial need, academic achievement and campus/community involvement. Annually through membership drives and fees EIU Parent’s Club provides an estimated (20) student scholarships totaling  $17,000.00.

If needed, provide supplemental comments to help the reader understand the resources generated by the program. Note any clarifications or special circumstances (e.g., revenue pass-throughs) that should be considered when reviewing the above data.

Provide an executive summary of and link to any metrics or benchmarks that the program tracks to measure productivity.

What initiatives has the program implemented to enhance staff productivity (e.g., access to training, workflow improvements)? Briefly describe the costs and benefits of these initiatives.

Annually the OSP/SLO conducts All Staff Retreats in the Fall and Spring to assist SLO Staff in their on-going personal/professional development. Topics discussed include – reward/recognition, goal-setting, team-building, SWOT Analysis, Strength Quest, goal-setting, etc..

If needed, provide supplemental comments to help the reader understand the productivity of the program. Note any clarifications or special circumstances (e.g., accreditation requirements, curricular changes, program restructuring) that should be considered when reviewing the above data.

If needed, provide supplemental comments to help the reader understand the costs associated with the program. Note any clarifications or special circumstances (e.g., expenditures made centrally or externally, expenditures made on behalf of other units) that should be considered when reviewing the above data.

Please note that Account #145000-Student Programs does not “specifically” reflect the  "Staffing" costs identified in the budget provided for the (5) 2-Year SLO Graduate Assistantship staff positions totaling  $39,375. in monthly stipends and $4,500 in partial meal plans. Annually the funding support and compensation for the SLO Graduate Assistantship positions is provided by (4) departmental funding sources as follows:

1. (2) SLO Graduate Assistantship Monthly Stipends @ $875 x 9 mos. = $15,750 and (2) Semesterly   Partial   Meal Plans @ $400 x 2 semesters = $1,600 are funded by the #140000 Office of VPSA totaling $17,350.
2. (3) SLO Graduate Assistantship Monthly Stipends @ $875 x 9 mos. = $23,625  and (3) Semesterly Partial Meal Plans @ $400 x 2 semesters = $2,400 are funded by funded by the University Board #245001-UB General Costs , campus entertainment board through student fees totaling $26, 025.
3. (5) SLO Graduate Assistantship Yearly Professional Development Grants @ $100 x 1 yr. = $500 are funded by the OSP/Student Life Office totaling $1,000 #145000-Student Programs
4. (5) Semesterly Partial Meal Plans @ $50 x 2 semesters = $500 are funded by the EIU Parent’s Club totaling $500 #900530-EIU Parent’s Club

How does the program seek to distinguish itself from similar programs at other institutions?

Note any unique and/or essential contributions that the program makes to the university.

Provide any program-specific metrics that help to document program contributions or program quality. Examples of some commonly used program-specific metrics may be found here.

If needed, provide supplemental comments to help the reader understand the program impact on the university mission.

Provide a link to or listing of the program’s goals and/or strategic plan.

1. The Student Life Office seeks to enhance information technology utilization to better serve the campus and community. The SLO will strive to stay abreast of emerging technologies relevant to SLO services and programs.
2. The Student Life Office seeks to enhance technology upgrades in the delivery of SLO web-based support services for RSO’s and the EIU community through the establishment of Orgsync web-based services.
3. The Student Life Office seeks to enhance co-curricular opportunities and involvement through the expansion of “Late Night/Weekend” Programming for the EIU community.
4. The Student Life Office seeks to expand on reward/recognition processes and programs for RSO’s annually.
5. The Student Life Office seeks to enhance community partners/partnerships to expand on town and gown relations and social/night life programming opportunities.
6. The Student Life Office seeks to enhance campus partners/partnerships to expand on social programming opportunities.

What role will the program have in the implementation of the university’s strategic plan (provide link to strategic plan)?

SLO Goals and Actions

 Enhance student-centered programming – expand opportunities for entertaining, educational, and collaborative programming that engages a diverse student community.

1. Enhance opportunities for increased institutional funding in an effort to provide the highest quality co-curricular experiences .i.e Late Night, Multicultural, Concert programming activities and events.
2. Enhance diversity-focused partnerships
3. Enhance campus-focused partnerships - continue to build strong relationships among RSO’s, staff, departments, and community partners.
4. Enhance community-focused partnerships that build strong town/gown relationships among local businesses, civic groups and residents
5. Enhancing faculty participation and partnerships with academic depts. through student-teacher interactions outside the classroom
6. Enhance student participation in various aspects of campus life - RSO’s, athletic events and sports/recreation.
7. Enhance school pride and spirit programming initiatives and events that are campus/community wide

In the next two or three years, what best practices, improvements in operations, or other opportunities to advance the university’s mission are likely to be implemented?

If needed, provide supplemental comments to help the reader understand future opportunities for the program.