Eastern Illinois University is seeking candidates for a Program Assistant I in the School of Technology (SoT). This position will provide essential administrative and operational support under the direct supervision of the Chair and in collaboration with the Graduate Program Coordinator. The employee in this role will perform office tasks for the graduate programs, manage department-related activities with the SoT Chair, and ensure smooth daily operations by working with the graduate coordinator. The ideal candidate will have a strong grasp of technology-based software systems, office procedures, excellent customer service skills, and the ability to handle confidential information with professionalism.
Essential Duties and Responsibilities:
Manage prospective student enrollment within the admission system and banner.
Maintain student records in accordance with the university, college, department and program guidelines.
Provide administrative assistance for graduate students, including coordinating applications, assisting with admissions processes, and scheduling advising appointments.
Review transcripts and prepare an evaluation for the Graduate Program Coordinator’s review.
Perform general office duties, including answering phones, responding to emails and scheduling appointments.
Serve as the first point of contact for students, offering assistance and directing inquiries as needed.
Assist with document preparation, including letters, reports, and forms, ensuring all communications are professional and accurate.
Help organize graduate program events, meetings, and orientations.
Develop and update key marketing messages and materials for the graduate programs.
Create and execute action plans, including follow-up reports to assess the effectiveness of SoT and graduate program goals.
Monitor progress toward recruitment goals.
Communicate effectively, ensuring messages and requests are forwarded to the appropriate department personnel in a timely manner.
Performs other duties
Minimum Qualifications: Bachelor’s degree, preferably in technology, higher education, business, marketing, or a related area.
Preferred Qualifications: Master’s degree is preferred.
Knowledge, Skills, and Abilities (KSAs)
Knowledge of general office practices and procedures
Knowledge of principles and processes for providing outstanding customer services.
Effective verbal and written communication.
Ability to work effectively with staff, the public, and outside constituency groups.
Ability to organize, multi-task and meet deadlines.
Ability to supervise students and knowledge of administrative concepts and methods.
Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems
Work Hours
The core work hours of this position are 8:00 AM to 4:30 PM Monday through Friday. Position occasionally requires work beyond regular office hours
Salary/Pay Rate Range
$18.46/hour - $26.28/hour, commensurate with experience.
Special Instructions for Applicants
The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants. Upon successful selection of a candidate, all scores will be voided from this Program Assistant I.
Required Applicant Documents
Application
Resume Transcripts Names and Contact Information for three references
Application Deadline: Open Until Filled
Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals to include, but not limited to:
Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.
Vision Insurance: Vision coverage is included with medical at no cost.
Dental Insurance: Dental plans available to meet your needs.
Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.
Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children.
Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time.
Important Information for Applicants
Eastern Illinois University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and require a reasonable accommodation under the Americans with Disabilities Act or other applicable state or federal law, please contact Human Resources at (217) 581-3911 or employment@eiu.edu for assistance.
