Training & Development Library
The Office of Training and Development would like to share our resources with you! Over the years we have collected a variety of books, DVDs, VHS tapes, and guides. To check out one of the items below, please contact the Office of Training and Development at 581-8415. If the item is currently checked out, your name will be put on a wait list and we will notify you when the item is returned.
Coaching/Mentoring/Consulting
| Title | Author | Media |
| 212 The Extra Degree | S.l. Parker | book |
| Becoming a Coach Guidebook | CoachInc.com | book |
| I Quit, But Forgot to Tell You | Terri Kabachnick | book |
| Managerial Skills | Barcharts | booklet |
| Orchestrating Attitude | Lee Colan | booklet |
| The Manager's Coaching Handbook | David Cottrell & Mark Layton | booklet |
| When the Coach is You | CRM | video |
Communication
| Title | Author | Media |
| Crucial Confrontations | McMillan/Switzler | booklet |
| Crucial Conversations: Tools for talking when stakes are high | Kerry Patterson | book |
| Crucial Conversations: Tools for talking when stakes are high | Kerry Patterson | audio |
| Dealing With Difficult Customers | Permacharts | booklet |
| How to Say It | Rosalie Maggio | book |
| Telephone Skills from A to Z | Nancy Friedman | book |
Computers
| Title | Author | Media |
| Access XP | Permacharts | booklet |
| Don't Make Me Think | Steve Krug | book |
| Excel XP | Permacharts | booklet |
| Making E-mail Work for You | IWCC Training in Communcation | booklet |
| Power Point XP | Permacharts | booklet |
| Web-Based Training Cookbook | Brandon Hall | book |
| Windows XP | Permacharts | booklet |
Conflict
| Title | Author | Media |
| Crucial Confrontations | McMillan/Switzler | booklet |
| Crucial Conversations: Tools for talking when stakes are high | Kerry Patterson | book |
| Crucial Conversations: Tools for talking when stakes are high | Kerry Patterson | audio |
| How to Reduce Workplace Conflict and Stress | Anna Maravelas | book |
| Humor by the Dozen | Steve Kissell | book |
| Managing Stress | CRM Learning | video |
| Motivational Speaker: Bobbie Staten | Bobbie Staten | video |
| No Hard Feelings | Dennis O'Grady | audio |
| Stress Busters | Amanda Gore | video |
| The Magic of Conflict | Thomas Crum | book |
| The Manager's Conflict Resolution Handbook | Illayne Gellar & David Cottrell | booklet |
Customer Service
| Title | Author | Media |
| An Invisible Man Meets the Mummy | CRM | video |
| Back Health at Work | Permacharts | booklet |
| Customer Service: Career Success Through Customer Service | Paul Timm | book |
| JukeBox Journey With Vibes | CRM Learning | video |
| So Help Me (Employee Edition) | Video Visions Inc | video |
| So help Me (Supervision Edition) | Video Visions Inc | video |
| The Big Book of Customer Service Training Games | Peggy Carlaw | book |
| The Power of Service | Dale Henry | video |
| Training Ziggets (Customer Service) | Zig Ziglare | book |
Human Resources
| Title | Author | Media |
| Client Centered Consulting | Peter Cockman | book |
| Copyrights | Scott Petersen | booklet |
| HR Director | Arthur Andersen | book |
| Human Resource Champions | Dave Ulrich | book |
| Managing Human Resources | Wayne Cascio | book |
| Premiere Speakers Bureau 2005 Speaker Catalog | PSB | book |
| Speak XXII | Keppler | book |
| Total Quality Management | Dale Besterfield | book |
Leadership/Management
| Title | Author | Media |
| CEO Exchange: Conversations in Leadership (1&2) | Houghton Mifflin | video |
| Courageous Followers, Courageous Leaders | CRM | video |
| Decide and Conquer | Stephen Robbins | book |
| Escape from Cluelessness | Lee Bolman | book |
| Escape from Management Land | Ken Carnes & Davis Cottrell | book |
| GO Put Your Strengths to Work | Marcus Buckingham | book |
| Goal Setting for Results | Gary Blair | booklet |
| Gung Ho | Ken Blanchard | book |
| Hard Optimism | Price Pritchett | book |
| Heads Count | People Soft | book |
| How Good People Make Tough Choices | Rushworth M. Kidder | book |
| How in Hell Do We Manage | CRM Learning | video |
| I Wish You Would Just.... | Todd McDonald & Kyndra Wilson | booklet |
| If you want it done right, You don't have to do it yourself | Donna M. Gennet | book |
| Implementation | Alan P. Brache & Sam Bodley-Scott | book |
| Leadership and Self Deception | The Arbinger Institute | book |
| Leadership Through People Skills | R. E. Lefton | book |
| Leading at the Edge | Dennis Perkins | book |
| Leading to Ethics | Harvey, Smith, Sims | booklet |
| Leverage Your Best, Ditch the Rest | Scott Blanchard | book |
| Living the 7 Habits | Stephen Covey | audio |
| Management Insights | Ken Carnes | book |
| Nuts N Bolts Leadership | Eric Harvey & Paul Sims | booklet |
| Organizational Ethics | LearnCom | video |
| Primal Leadership | Daniel Goleman | book |
| Quality Leadership Skills Standards of Leadership Behavior | Leatherman | book |
| Quality Leadership Skills- Second Edition | Leatherman | book |
| Shaping Corporate Culture | Price Pritchett | booklet |
| Success Talks | Peter Lowe | audio |
| The Book on Brainstorming | John Storm | book |
| The Employee Guide to Mergers and Acquistions | Price Pritchett | book |
| The Employee Handbook for Organizational Change | Pritchett, Pound | book |
| The Leadership Secrets of Santa Claus | Mike Hourigan | book |
| The Radical Leap | Steve Farber | book |
| The Serving Leader | Ken Jennings | book |
| The Stress of Organizational Change | Pritchett, Pound | book |
| The Three-Dimensional Interview | Video Visions Inc | video |
| The Work Mattes | tompeters | booklet |
| They Just Don't Get It | Yerkes & Martin | book |
| Walk the Talk | Eric Harvey | book |
| When Opposites Dance | Roy Williams | book |
| Who Moved My Cheese? | Spencer Johnson | book |
| Why the Bottom Line Isn't | Dave Ulrich | book |
| YES Lives in the Land of NO | BJ Gallagher & Steve Ventura | book |
| You Don't need a Title to be a Leader | Sanborn | book |
New Employee/Career Planning
| Title | Author | Media |
| Developing an Employee Orientation and Training Program | Charles Caldwell | audio |
| Eastern Illinois University | EIU | video |
| Employee Development Handbook | HR Training Office | book |
| Get Ahead and Stay Ahead | Dianna Booher | book |
| Legal and Effective Interviewing | Coastal HR | booklet |
| Start Right Stay Right | CRM Learning | video |
Performance Appraisal
| Title | Author | Media |
| Effective Phrases for Performance Appraisals | Neal, James E. Jr. | book |
| Implementation Matters | Sherwin, Folkman, Zenger | book |
| Passionate Performance | Lee Colan | booklet |
| The Appraisee Preparation | Video Arts | video |
| The Dreaded Appraisal | Video Arts | video |
Respectful Workplace
| Title | Author | Media |
| Flashpoint | Morris Massey | video |
| Its About Respect | Coastal HR | booklet |
| MEET on Common Ground | Vision Point | video |
| The Death Knell for | Tom Peters | book |
Rewards/Motivation
| Title | Author | Media |
| 1001 Ways to Reward Employees | Bob Nelson | book |
| 1001 Ways to Reward Energize Employees | Rob Nelson | book |
| 180 Ways to Walk the Recognition Talk | Eric Harvey | book |
| 5 Keys to Igniting Motivation & Success | Zig Zagler | video |
| A Kick In The Attitude | Sam Glenn | book |
| Bragging Rights | Franklin Covey | book |
| Bringing Out the Best in Others | Thomas Connellan | book |
| Changing the Picture | Zig Ziglar | audio |
| Developing the Qualities of Success | Zig Ziglar | audio |
| Encouraging the Heart | CRM Learning | video |
| Get Motivated | booklet | |
| Life Is a Canvas...Paint Your Success | Sam Glenn | video |
| Love Em or Lose Em | Coastal HR | booklet |
| Mega Motivation with a Twist | Doug Dvorak | video |
| Monday Morning Leadership | David Cottrell | book |
| Motivation | Permacharts | booklet |
| Over the Top | Zig Ziglar | book |
| Reach for the Stars | Coastal HR | booklet |
| The Goals Program | Zig Ziglar | audio |
| The Power of Acknowlegement | Judith W. Umlas | book |
| The Pygmalion Effect | CRM | video |
| Who Put a Lizard in my Lasagna? | Sam Glenn | book |
Self Improvement
| Title | Author | Media |
| 12 Choices That Lead You to Success | David Cottrell | book |
| Love it Don't Leave It | Kaye & Jordan-Evans | book |
| Portion Size Me | Learning Zone Xpress | video |
| Portion Size me Too! | Learning Zone Xpress | video |
| Saving for Retirement | Gail Marks Jarvis | book |
| Training Ziggets | Zig Ziglar | book |
| Women & Breast Health | Positive Promotions | booklet |
Supervision
| Title | Author | Media |
| After All, You're the Supervisor | CRM Learning | video |
Team building
| Title | Author | Media |
| Group Techniques | Corey/Callanan/Russell | book |
| How to Work with People | Rockhurst University | book |
| Team Building Activities for Every Group | Alanna Jones | book |
| Team Building: What Makes a Good Team Player | Glenn Parker | video |
Training/Teaching
| Title | Author | Media |
| 12 Habits of Successful Trainers | ASTD | booklet |
| 50 Creative Training Closers | Bob Pike, Lynn Solem | book |
| 50 Creative Training Openings & Energizers | Bob Pike, Lynn Solem | book |
| A Trainers Guide to Web-Based Instruction | Jay Alden | book |
| Accelerated Learning | ASTD | booklet |
| All New Tricks for Trainers | Arch, Dave | book |
| ASTD Trainers Toolkit | ASTD | book |
| Basic Training | Fortunato/Bradford | book |
| Beyond Free Coffee and Donuts | ASTD | book |
| Building Learning Communities | ASTD | booklet |
| Creative Training Techniques Handbook | Robert Pike | book |
| Designing a High-Performance Organization | William Lytle | book |
| Developing Adult Learners | Taylor/Marienau/Fiddler | book |
| Facilitating With Ease | Ingrid Bens | book |
| Instructional Systems Development | ASTD | book |
| Management Development | ASTD | book |
| Managing Difficult Participants | ASTD | booklet |
| Mapping the Future | ASTD | book |
| Marketing Training Programs | ASTD | booklet |
| New Supervisor Training | ASTD | book |
| Team-Building Activities for Every Group | Alanna Jones | book |
| Telling Ain't Training | ISPI | book |
| The Art of Storytelling | John Walsh | book |
| The ASTD Trainer's Sourcebook | Anne Coyle | book |
| The Manager and the Change Leader | William Rothwell | book |
| The New Basic Training for Trainers | ASTD | book |
| The Trainers Handbook for Participative Learning | Margolis/Swan | book |
| The Training Trilogy | Leatherman | book |
| Train The Trainer Boot Camp | Bob Pike | book |
| Trainer Games in Action | University of Oklahoma | video |
| Training Ain't Performance | Harold Stolovitch | book |
| Training on the Job | Diane Walter | book |
| Training Resource Guide | AMA | book |
| Tricks for Trainers | Dave Arch | book |
| Workforce Education: Improving Educational Skills | ASTD | booklet |
